Meet our senior stylist: a Q&A

What's the biggest misconception clients have about color correction? "That it's a one-visit fix. Real correction respects hair health and sometimes needs two or three sessions spaced out — rushing it damages the hair more than the original color problem."

How do you build trust with a new client? "Honesty about what's realistic. If someone brings a reference photo that isn't achievable in one visit, I say so immediately rather than promising and under-delivering."

What's changed most in your approach over the years? "Listening more before touching a single strand. The best result comes from understanding what a client actually wants day-to-day, not just what looks good in the chair."

Any advice for someone booking their first appointment here? "Bring reference photos, but also tell us what you don't want — sometimes that's more useful than the photo itself."