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Willowbrook Salon & Wellness

Look good, feel better — booked in a minute.

+91 98765 43210

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12 Rosewood Lane, Bengaluru, Karnataka 560034

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  3. Front Desk & Client Experience Lead

Front Desk & Client Experience Lead

Client Experience · Full-timeFlagship Salon

Own the first and last impression for most clients — booking, rescheduling, patch-test reminders, and making every first visit feel unintimidating.

Responsibilities

  • Manage day-to-day booking, rescheduling, and client communication
  • Send patch-test and pre-treatment reminders proactively
  • Coordinate between specialists and clients on scheduling conflicts
  • Own the warm, calm tone that sets client expectations from message one

Requirements

  • 2+ years client-facing experience, salon/spa preferred
  • Excellent written communication — most of the job happens over WhatsApp
  • Highly organized across multiple specialists' calendars
  • Genuinely enjoys putting nervous first-time clients at ease

Interested in this role?

Message us on WhatsApp with a short note about your experience — we'll follow up to arrange next steps.

Apply on WhatsApp